Digital Agency

Attempting to deal with reality of the evolving digital workplace by teaching workers more and more new skills is akin to running on a continuously accelerating treadmill: So many new skills will eventually be needed, and will need to be updated so often, that an organization risks being unable to keep up. Instead, as the workplace evolves, so must our digital agency: equipping ourselves with the attitudes and behaviors that enable us to navigate and be effective in a constantly changing digital environment. So, the main focus being that instead of just “knowing” or being familiar with tech, in all its guises, the truly Digital-ready worker needs to have the many layers of discernment/initiative/predilection, etc. to know when and how best to utilize it.

The concept uses the classic Rorschach test type of illustration; a comparison of having the agency to know when and how to use the tech and on the other, showing that the tech is just being “thrown” at the issue.

Account Opening

Can the bank account opening experience be improved? Little things can add up. A new study shows that Millennials and digital customers see room for improvement in retail banks account opening processes. Where were the gaps? And what small steps could banks take to create a better experience?

Financial Crisis

How the financial crisis affected the world’s workforce: Bridging skills gaps requires understanding how labor markets have changed in the decade since the financial crisis—particularly for young people and women.