RECEIPT OF ORDERS
Orders received before 1.30pm on a working day will be processed and dispatched the same day.Orders received after 1.30pm will be processed the following working day. Orders received on weekends and bank holidays will be processed on the next working day. Delivery time will begin as soon as your order leaves our warehouse.
ACCEPTED PAYMENT METHODS
Debit, Credit Card, Pay Pal and Apple Pay are all accepted.
AMENDMENT OR CANCELLATION OF ORDERS
If you need to amend or cancel your order, we may be able to do this if you contact us immediately after placing your order.If you don't manage to contact us in time, or we're unable to amend / cancel your order due to it being processed, don't worry as any unwanted items can be returned to us.
FREE DELIVERY ON All ITEMS
We offer FREE standard delivery to the UK only on all orders. Worldwide orders are £15 for post and packaging.
RETURNS AND EXCHANGES
If you purchased or received a product directly from ktedwards.co.uk and would like to return or exchange it within 14 days, we can issue you a refund. Returned goods must be in perfect condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason.
IF YOU RECEIVED THE WRONG PRODUCT
If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at info@ktedwards.co.uk. Please indicate your invoice number as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
RETURNS AND EXCHANGES PROCEDURE
To process a return or exchange please email info@ktedwards.co.uk